Garmin Connect

Frequently Asked Questions

Please review these Frequently Asked Questions first. If you don't find the answer to your question, please email Customer Support.

How do I register for Garmin Connect?

Garmin Connect uses your myGarmin account. If you already have a myGarmin account, simply enter your username and password at the Sign In page. If you don't have an account, please register for a myGarmin account.

How do I upload data to Garmin Connect?

If you're using any of these wireless devices, please follow these steps:

Forerunner 310XT
Forerunner 405/405CX

FR60
Forerunner 50

If you're using any of these USB devices, please follow these steps:

Edge 705
Edge 605
Edge 305
Edge 205

Forerunner 305
Forerunner 205
Forerunner 301
Forerunner 201

I didn't categorize my activity. How was my activity categorized?

Garmin Connect automatically detects the Activity Type from the Sport Mode to which you've set your device. Please refer to the Owner's Manual for your device for instructions on setting the Sport Mode on your device.

What devices work at Garmin Connect?

At this time, Garmin Connect only supports the Garmin Fitness product line:

Forerunner 310XT
Forerunner 405/405CX
Forerunner 305
Forerunner 205
Forerunner 301
Forerunner 201

FR60
Forerunner 50

Edge 705
Edge 605
Edge 305
Edge 205

My wireless device won't pair with the Garmin ANT Agent. What should I do?

If you have problems pairing your Garmin device, try the following:

Verify that your USB ANT stick is connected properly.
If using a Forerunner 405/405CX, ensure the unit is out of power save mode. See owner's manual for more information.
Verify that pairing is enabled for your Garmin ANT Agent:

Windows: Right-click the Garmin ANT Agent icon in the Windows system tray and select Pair with New Devices.
Mac: Open the Garmin ANT Agent application, click on the Devices menu and select Pair with New Devices.

Verify that pairing is enabled on your Garmin device:

Forerunner 310XT: To enable pairing, follow these steps:

1. Press Mode to the Settings page.
2. Scroll and select Settings.
3. Scroll and select System.
4. Scroll and select Data Transfer.
5. Scroll and select Computer.
6. Scroll and select Pairing.
7. Verify Pairing is On.

FR60: To enable pairing, follow these steps:

1. Press Mode to the Settings page.
2. Scroll and select Settings.
3. Scroll and select System.
4. Scroll and select Computer.
5. Scroll and select Pairing.
6. Verify Pairing is On.

Forerunner 405/405CX: To enable pairing, follow these steps:

1. Press and hold Menu.
2. Scroll and select Settings.
3. Scroll and select ANT+Sport.
4. Scroll and select Computer.
5. Verify Pairing is On.

Forerunner 50: To enable pairing, follow these steps:

1. Press Mode to the Train page.
2. Press and hold Start/Stop for Settings.
3. Press the View button until the display reads TX Pair.
4. Verify TX Pair is On.

The Garmin ANT Agent won't transfer data to Garmin Connect. What should I do?

If you transfer data to your computer, the Garmin ANT Agent will not detect the device again until it has new data (or the Garmin ANT Agent has pending data to send to the device).

If you transfer data to one computer, you cannot transfer it to a second computer unless you add new data or "force send" data. The second computer will not detect the device until it has new data or detects the device has "force send" set.

If you have problems transferring data, try the following:

Verify that your USB ANT stick is connected properly. For optimal performance, use a USB port on the front of your computer and keep the area free of clutter.
Verify that there are no timers running or active training sessions on your Garmin device.
Create a new "dummy" training session on your device. Start the timer, stop it after a few seconds, and then save the data.
Set the device to Force Send to send the data.

Forerunner 310XT: To enable a Force Send, follow these steps:

1. Press Mode to the Settings page.
2. Scroll and select History.
3. Scroll and select Force Send.

Forerunner 405/405CX: To enable a Force Send, follow these steps:

1. Press and hold Menu.
2. Scroll and select Settings.
3. Scroll and select ANT+Sport.
4. Scroll and select Computer.
5. Scroll and select Force Send.
6. Turn On Force Send.

FR60: To enable a Force Send, follow these steps:

1. Press Mode to the Settings page.
2. Scroll and select History.
3. Scroll and select Force Send.
4. Scroll and select Yes.

I don't see any of my activities at Garmin Connect. What should I do?

We have not received the data from your device.

If you're using a wireless device and the Garmin ANT Agent, please review the ANT Agent section in our FAQs.

If you're using a USB device and the Garmin Communicator Plugin, please review the Garmin Communicator Plugin FAQs to ensure it is installed properly and communicating with your device.

How do I set my units of measurement to a form of Statute or Metric?

1. Select Settings.
2. Make sure the Display Preferences tab is open.
3. Change your measurement to either Statute, Metric, or Statute UK. (Statute UK displays elevation data in meters.)

I can only see the Details for my 5 most recent activities on the Dashboard page. How do I see the Details page for my previously uploaded activities?

The easiest way to view the Details page for any activity is to go to the Activities listing, then single click on the title (blue hyperlink) of the activity.

How do I change my Heart Rate Display Preference?

1. Select Settings.
2. Make sure the Display Preferences tab is open.
3. In the drop down menu next to Heart Rate Display, choose between BPM, Percent of Max and Zone.
4. Click Save.

What do I get with a Garmin Connect account?: Garmin Connect is a free web service from Garmin that allows customers to store, view and share activities/locations recorded by Garmin fitness and recreational devices. For now, Garmin Connect only supports the Garmin Fitness product line.

Following an activity, Garmin users upload their data and can personalize and categorize each activity. Garmin Connect calculates measurements such as time, distance, speed, and heart rate. Garmin Connect displays this information through charts, illustrations and reports. Each activity stored in a personal online digest and marked as public may be accessed by anyone visiting the site.
How do I register for Garmin Connect?: Garmin Connect uses your myGarmin account. If you already have a myGarmin account, simply enter your username and password at the Sign In page. If you don't have an account, please register for a myGarmin account.
What devices work at Garmin Connect?: At this time, Garmin Connect only supports the Garmin Fitness product line:

Forerunner 310XT
Forerunner 405/405CX
Forerunner 305
Forerunner 205
Forerunner 301
Forerunner 201

FR60
Forerunner 50

Edge 705
Edge 605
Edge 305
Edge 205
What browsers and operating systems does Garmin Connect support?: Garmin Connect supports official releases of Internet Explorer 7+, Firefox 3+ and Safari 3.1+. While the site may work with beta versions of these (and other) browsers, we do not test for these versions until they are officially released.

The Garmin Connect website supports Windows 2000/XP/Vista and Mac OS X operating systems (Safari 3.1+ is the supported browser for Mac users).
Do I need to download any software?: If you're using any of these wireless devices, you need to download the Garmin ANT Agent:

Forerunner 310XT
Forerunner 405/405CX

FR60
Forerunner 50

If you're using any of these USB devices, you need to download the Garmin Communicator Plugin:

Edge 705
Edge 605
Edge 305
Edge 205

Forerunner 305
Forerunner 205
Forerunner 301
Forerunner 201
How do I set the correct Time Zone for my activities?: If you tracked an activity with a GPS-enabled device, Garmin Connect will automatically assign the time zone. If you wish to make changes for non-GPS devices or if Garmin Connect assigned the wrong time zone, please choose from these options:

1. To set the Time Zone for all activities, click on Settings. Note that this setting will only apply for new uploads and does NOT change the time of activities already stored at Garmin Connect.

2. To change the Time Zone for a particular activity, go to the Details page of the activity you need to edit. Click the Time Zone (e.g. Greenwich Mean Time) and select the desired Time Zone. Click off the field to save.

UploadTop

How do I upload data to Garmin Connect?

My wireless device won't pair with the Garmin ANT Agent. What should I do?

If you have problems pairing your Garmin device, try the following:

Verify that your USB ANT stick is connected properly.
If using a Forerunner 405/405CX, ensure the unit is out of power save mode. See owner's manual for more information.
Verify that pairing is enabled for your Garmin ANT Agent:

Windows: Right-click the Garmin ANT Agent icon in the Windows system tray and select Pair with New Devices.
Mac: Open the Garmin ANT Agent application, click on the Devices menu and select Pair with New Devices.

Verify that pairing is enabled on your Garmin device:

The Garmin ANT Agent won't transfer data to Garmin Connect. What should I do?

Verify that your USB ANT stick is connected properly. For optimal performance, use a USB port on the front of your computer and keep the area free of clutter.
Verify that there are no timers running or active training sessions on your Garmin device.
Create a new "dummy" training session on your device. Start the timer, stop it after a few seconds, and then save the data.
Set the device to Force Send to send the data.

Must I use the Garmin ANT Agent to upload?

The Garmin ANT Agent is exclusive to the Forerunner 310XT/405/405CX/50 and FR60, and the only way to transfer data from the device to your computer. However, you can manually upload a file if you are having difficulties with the automatic send feature with the Garmin ANT Agent. Go to the Upload page to use these features.

Can I upload 2 different wireless devices to 2 different Garmin Connect accounts on the same computer?

Yes. You must create a different login for different users when the machine first boots up. Once you've logged in to your unique profile on the computer, pair your device with its ANT+ stick. You will be able to upload to your Garmin Connect account.

How do I manually upload data from wireless devices?

Advanced users ONLY.

Manual Upload for PC users:

1. Confirm that you have installed the Garmin ANT Agent™.
2. Go to the Upload page.
3. Select the Manual Upload button.
4. Click the Browse button.
5. Go to C:\Documents and Settings\Owner or Current User\Application Data\GARMIN\Devices\, click the numbered folder, then click History folder.
6. Select the appropriate file to upload (each file is named by the date of the activity).
7. Click Upload activities from file button.

Manual Upload for Vista users:

1. Confirm that you have installed the Garmin ANT Agent™.
2. Go to the Upload page.
3. Select the Manual Upload button.
4. Click the Browse button.
5. Go to C:\users\username\Application Data\Local Low\Roaming\GARMIN\Devices\, click the numbered folder, then click History folder.
6. Select the appropriate file to upload (each file is named by the date of the activity).
7. Click Upload activities from file button.

Manual Upload for Mac users:

1. Confirm that you have installed the Garmin ANT Agent™.
2. Go to the Upload page.
3. Select the Manual Upload button.
4. Click the Browse button.
5. Go to ~/Library/Application Support/Garmin/Devices/<device number>/History. Files will be available for 30 days.
6. Select the appropriate file to upload (each file is named by the date of the activity).
7. Click Upload activities from file button.

How do I manually upload data from USB devices?

Advanced users ONLY.

Note: You cannot manually upload files for the following devices:

Forerunner 305
Forerunner 205
Forerunner 301
Forerunner 201

Edge 305
Edge 205

Manual Upload for PC users:

1. Connect Edge 605/705 to computer with USB cable.
2. Go to the Upload page.
3. Select the Manual Upload button.
4. Click the Browse button.
5. Go to Garmin (E:).
6. Double-click the Garmin folder.
7. Double-click the History folder.
8. Select the appropriate file to upload (each file is named by the date of the activity).
9. Click Upload activities from file button.

Manual Upload for Mac users:

1. Connect Edge 605/705 to computer with USB cable.
2. Go to the Upload page.
3. Select the Manual Upload button.
4. Click the Browse button.
5. Select the Garmin folder.
6. Select the History folder.
7. Select the appropriate file to upload (each file is named by the date of the activity).
8. Click Upload activities from file button.

I don't see any of my activities at Garmin Connect. What should I do?

My newer activities uploaded, but I don’t see everything. What happened?

Garmin fitness devices automatically record history when you start the timer. This history is saved to the detailed memory and will store approximately 20 hours when set to Smart Recording (default). When this memory is full, your oldest data is overwritten. The summary data for these activities can be seen on the device, but the detailed data needed at Garmin Connect has been overwritten. Upload your history frequently to reduce the risk of losing data.

How do I upload a file from Training Center to my Garmin Connect account?

Windows users:

1. Open the Garmin Training Center.
2. Select the day you want to export by right clicking on it in the listing.
3. Select Export and save it to your Desktop.
4. At Garmin Connect, go to Upload.
5. Select the Manual Upload button.
6. Browse to the file saved on your Desktop and select that.
7. Click Upload activities from file button.

Mac users:

1. Open the Garmin Training Center.
2. Select Export.
3. Save the file to your Desktop.
4. At Garmin Connect, go to Upload.
5. Select the Manual Upload button.
6. Browse to the file saved on your Desktop and select that.
7. Click Upload activities from file button.

Why is the Activity Type of my recent upload categorized as Running, Cycling, or Other?

Activity Types are categorized by the sport mode set on the device. See your device manual to learn more about sport modes.

Even though Garmin Connect categorizes your Activities, selecting a specific Activity Type is encouraged (e.g. Street Running, Mountain Biking).

Where can I change my Settings, e.g. my display preferences or personal information?: The Settings link can be found in the top right corner of any page of Garmin Connect.
How do I set the correct Time Zone for my activities?: If you tracked an activity with a GPS-enabled device, Garmin Connect will automatically assign the time zone. If you wish to make changes for non-GPS devices or if Garmin Connect assigned the wrong time zone, please choose from these options:

1. To set the Time Zone for all activities, click on Settings. Note that this setting will only apply for new uploads and does NOT change the time of activities already stored at Garmin Connect.
2. To change the Time Zone for a particular activity, go to the Details page of the activity you need to edit. Click the Time Zone (e.g. Greenwich Mean Time) and select the desired Time Zone. Click off the field to save.
How do I set my units of measurement to a form of Statute or Metric?: 1. Select Settings.
2. Make sure the Display Preferences tab is open.
3. Change your measurement to either Statute, Metric, or Statute UK. (Statute UK displays elevation data in meters.)
How do I change my Preferences?: Select Settings.
How do I change my Privacy Preference to share my activities or keep them private?: 1. Select Settings.
2. Select Privacy.
3. Choose between Public and Private.
4. Click Update All.
I forgot my Username and/or Password?: Click here to retrieve your myGarmnin Username. Click here to retrieve your myGarmin Password.
How do I change my Username?: Unfortunately, you cannot change your myGarmin username. We will soon allow you to provide an alias that is shared with the public.
How do I change my Password?: Click here to change your myGarmin Password.
How do I change my Email Address?: Click here to change your email address at myGarmin.
How do I change my Heart Rate Display Preference?: 1. Select Settings.
2. Make sure the Display Preferences tab is open.
3. In the drop down menu next to Heart Rate Display, choose between BPM, Percent of Max and Zone.
4. Click Save.
How do I change my Heart Rate Zones?: 1. Select Settings.
2. Select Training Zones.
3. You can change the Default heart rate zones. You can also change heart rate zones specifically for any Running or Cycling activities.
4. Select the mode you’d like to edit by clicking the bpm or %max at the top of each column.
5. Enter the floor for each field.
6. Click Save.
To which devices can I send my Personal Information and Heart Rate Zones?: You can update your birth date, gender, and weight on Garmin Connect and send it to the following devices:

Forerunner 310XT
Forerunner 405/405CX
Forerunner 305
Forerunner 301
Forerunner 205

FR60

Edge 705
Edge 605
Edge 305
Edge 205

You can send your Heart Rate Zones to the following devices:

Forerunner 310XT
Forerunner 405/405CX
Forerunner 305
Forerunner 301

Edge 705
Edge 305
I live outside of the US where we have a different convention for numbers and dates. Where can I change the decimal format, time format, or date format?: 1. Select Settings.
2. Make sure the Display Preferences tab is open.
3. You can change the decimal format, time format, or date format by clicking the boxes with the preferred format.
How do I change a language on a Garmin device from Garmin Connect?: At this time you may only add a language to a Forerunner 310XT. You can do this in your Settings in the Device Settings menu. Just select a language among the languages provided and click Send to Device. Your Garmin ANT Agent will subsequently load it to your device.

I can only see the Details for my 5 most recent activities on the Dashboard page. How do I see the Details page for my previously uploaded activities?: The easiest way to view the Details page for any activity is to go to the Activities listing, then single click on the title (blue hyperlink) of the activity.
How will I be alerted when there is a new version of firmware?: If you're a user of the following devices:

Forerunner 310XT
Forerunner 405/405CX
FR60
Edge 705
Edge 605

You'll be notified when there are new versions of firmware available. Just look out for a yellow sticky note on your Dashboard page reminding you to install the latest version. Once you click the (X) in the right corner, the yellow sticky will be removed until the next firmware update.
What does the Quick Edit link allow me to do?: By clicking the Quick Edit link for an activity while on the Dashboard page, you can categorize and name your activity. Simply choose the Activity and Event Types from the drop down menus, then name the activity in the open field. Once you've categorized and named the activity click the "Finish" link below the map and stats.

ActivitiesTop

How do I sort data in the table?

Click on the header of the column you wish to sort. You may toggle between ascending and descending order by clicking the same header.

How do I customize the table?

You may rearrange as well as add/remove columns in the table.

To change the order of columns, click and hold on the header of the column you wish to move and drag your mouse to the desired location.

To add/remove columns, click the drop-down arrow on the right of each column header. Within Columns, select the data fields you wish to display on the table.

How do I name and/or categorize an activity?

To edit the Activity Name, Activity Type, and Event Type, click Quick Edit. This enables edit mode where you can update the Activity Name by typing in the cell. For Activity Type and Event Type, select one option from the drop-down menu. When your're done, click Finish to exit edit mode. The Activities page will reflect your changes.

How do I filter my activities?

By default, Garmin Connect displays all of your activities. You may filter by keyword search, Activity Type, Event Type, and time period, as well as distance, time, and elevation gain ranges. Click Show Filters to view all filters.

How do I delete multiple activities at once?

1. Open the Activities page.
2. Check the boxes of the activities you want to delete.
3. Click More Actions.
4. Click Delete.

How do I view an activity from the Calendar?: There are 2 ways to view an activity. One way is to preview the activity right on the Calendar by selecting the Preview icon that appears next to the activity name. Another way is to select the activity name which opens the activity's Details page.
Can I edit an activity on the Calendar?: Select the preview icon for the activity of interest. Then select the Quick Edit function and make your edits. You can edit the activity name, description, activity type, or event type right on the activity preview window.
How do I show my weekly totals?: You can show your weekly totals by selecting the checkbox at the bottom of the Calendar. A weekly total will appear if you have at least one activity for that week. Weekly totals comprise of a sum of the time and distance across all activities that you've tracked for that week.
When I go to the calendar, why don't I see any activities?: The calendar by default goes to the current month. Click on the Most Recent button and the Calendar will display the last activity you've uploaded to Garmin Connect in the month that it took place.

Can I enter manual activities not created with a device?: Yes. From the Activities listing:

1. Click the Manual Activities button.
2. Enter the workout/activity details.
3. Select Add More Data to enter more details.
4. Click Save.
Can I edit the details once I've entered the details of my manual activity?: No, you cannot edit the details once you've saved the activity. You can delete the activity and enter it again.

Activity DetailsTop

How do I share my activities with other users?

You may either copy and paste the URL in the address bar of your browser to your favorite email application or you may click on the Share icon near the Summary box on the Details page and select E-mail. The activity must be Public for sharing.

How do I delete an activity?

Click on the Delete button near the Summary box on the Details page.

Can I delete multiple activities at once?

No. In order to delete an activity you need to click on the Delete button under the summary box on the Details page.

How can I view Panoramio Photos and Wikipedia articles on the Details and Explore maps?

Click the More button on the map. Then you can check boxes for Photos, Wikipedia or both. After that you can click icons to see the Panoramio Photos and Wiki information. The Panoramio Photos and Wikipedia icons will appear and disappear each time you click the check box.

How do I show Pace for my running activities? All of them show speed.

You need to categorize your activities:

1. Open the activity you wish to categorize.
2. Click on the Pencil in the upper right corner of the summary.
3. Select the appropriate activity type from the drop down menu.
4. Click Save.

How do I name and/or categorize an activity?

To edit the Activity Name on the Activities page:

1. Click the Quick Edit link in the upper left hand corner of the Activities page.
2. Cells for all activities on the page will become editable.
3. Type directly in the cell, or select choices from the drop down menus.
4. Click Finish when you have completed your edits.

To edit an Activity Type or Event Type on the Details page:

1. Click on the "pencil" icon just above the Activity Type field and to the left of the "lock" icon.
2. Select your Activity and Event Type from the drop down menus.
3. Click the Save button to finish.

Can I export a file from Garmin Connect?

Yes. While we will be adding file formats, for now you can export a TCX file. From the Details page:

1. Hover over the Export button.
2. Click "TCX File."
3. Save the file to your Desktop.

How do I view an activity in Google Earth?

1. Hover over the Export button.
2. Click "Google Earth."
3. Click Open to launch Google Earth and view activity.

Note - Google Earth must be installed on your machine.

How do I send an activity to my device?

Find any Public activity and send the course to your device:

1. Find an activity you want to follow as a course.
2. Pull up that activity's Details page.
3. Attach your device to the USB cable (wireless device users make sure the ANT stick is plugged in).
3. Click Send to Device.

How many activities can I download from Garmin Connect to my device?

Currently, you can only send one course at a time from Garmin Connect to your device unless you're using the Edge 605/705, which allows you to send multiple courses.

I didn't categorize my activity. How was my activity categorized?

What are goals?: Goals are targets you set to help you achieve a short term objective. For example, you can choose to run 20 miles over the next week and track your progress on Garmin Connect.
What Garmin devices work with goals?: Goals are not device specific. You can log an activity against a goal with any supported device. Some devices, like the Forerunner 310XT and Forerunner 405/405CX, have features that allow you to monitor Goals on the device.
How do I setup Goals and send them to the Forerunner 310XT or Forerunner 405?: There are 2 ways that goals are transferred to your device:

1. Automated send: after every activity that you upload to Garmin Connect, the Garmin ANT Agent will look for active goals and transfer them to your Forerunner 310XT or Forerunner 405/405CX.

2. Manual send: go to the Active Goals tab and click on Send to Device. A Goals file will be transferred to your Garmin ANT Agent and then wirelessly transferred to your Forerunner 310XT or Forerunner 405/405CX.

Please note that only Goals labeled with an Activity Type of "Any Activity Type" will be transferred to your Forerunner 310XT or Forerunner 405/405CX.
How many Goals can I track on my Forerunner 310XT or Forerunner 405?: You may track up to 4 goals on your device, 1 goal for each goal type (distance, time, calories, frequency).
What’s the difference between History, Active, and Future goals?: History: goals with start and end dates that have both elapsed.
Future: goals with start dates that have not yet begun.
Active: goals with start dates that have begun but have not yet ended. Active goals are the ones you’ll be tracking your against current progress as you run or bike.
When does an activity apply toward my goal?: An activity has to meet the set criteria. Activities that you classify as Trail Running apply toward Goals set for Trail Running. The start date and time of that activity must fall within the start and end dates of the Goal.
How do I edit a Goal that I’ve already created?: 1. Go to Goals page.
2. Click the Future goals tab.
3. Hover over a particular field and click to edit. The goal name, the goal target, start date, and the privacy settings are all editable fields.

If you want to change the Goal Type or Measured Over period, we recommend deleting that goal and creating a different goal with your preferred criteria.
Why can’t I edit an Active or History goal?: Once a goal has become active or has elapsed, you will not be able to amend any details of that goal. You can, however, delete any goal.
When creating a goal, what do the different “Measure over” periods mean?: 7 days: you have seven days from the start date to log activity against your goal.
30 days: a goal will be tracked for thirty days from the start date.
Calendar month: a goal which is tracked over an entire calendar month, e.g. during February. Calendar month goals always start on the first day of any future month and always end on the last day of that month.

How do I get my Power data uploaded to Garmin Connect?: As long as you have the Edge 705 or Forerunner 310XT paired with a compatible power meter, you should be able to get Power data included with your activity during each upload.
What Power meters work with Garmin devices?: SRM and Quarq were the first 2 power meters to work with Garmin compatible devices. Power Tap came on board in Fall of 2008. As long as the Power Tap is ANT+ Wireless there should be no problem syncing the systems. If you have an existing system (Power Tap), you will need to get a one time use flash card update from Saris (about $100). As of 15 October 2008, new units out of the box work with Garmin compatible devices.
Can I customize my Power data on Garmin Connect?: Yes, you can customize how your power data is displayed in power zones. Just go to your Settings, select Training Zones, and then select Cycling. You have the option to define power ranges for seven zones according to levels you find meaningful or have obtained during performance testing.

How do I create an Advanced Workout?: Currently this feature is is not available to Garmin Connect. You will need to utilize this feature in Garmin's Training Center if you would like to create Advanced Workouts.

When viewing an activity on the Player, why doesn't the Player display all the data in my activity?: You're likely viewing an activity that was recorded over a long period of time with a lot of data. In the interest of loading the Player quickly, we've reduced the amount of trackpoint data that the Player processes and therefore the route may appear to take shortcuts.
Why does the current time (on the left side of the progress bar) sometimes exceed the total time (on the right side of the progress bar)?: The current time displays the elapsed time of trackpoints recorded along your activity. This would include moments when you pressed stop on your device or your device stopped recording in response to the absence of movement (if you had enabled the auto-pause feature). The total time figure, however, displays the amount of time that your device was actually recording during your activity. Therefore, if the device had stopped recording at any point, you will see that reflected in the time difference.

ExploreTop

Why don't I see an Activity in Explore?

Explore only displays activities that benefit the community. The following criteria are required for an activity to display in Explore:

It is a GPS activity.
Activity Type is categorized (e.g. Trail Running).
The activity has an Activity Name (e.g. Tahoe Rim Trail).
The activity is Public.

Why do I see Private Activities in Explore?

If you are signed in, your Private Activities are displayed in Explore. No one else can see these Activities, only you.

Where can I find information and answers on operating my Garmin Fitness device?: Forerunner 310XT - Please read the Manual or visit the FAQ page.
Forerunner 405 - Please read the Manual or visit the FAQ page.
Forerunner 405CX - Please read the Manual or visit the FAQ page.
Forerunner 305 - Please read the Manual or visit the FAQ page.
Forerunner 205 - Please read the Manual or visit the FAQ page.
Forerunner 301 - Please read the Manual or visit the FAQ page.
Forerunner 201 - Please read the Manual or visit the FAQ page.
FR60 - Please read the Manual or visit the FAQ page.
Forerunner 50 - Please read the Manual or visit the FAQ page.
Edge 705 - Please read the Manual or visit the FAQ page.
Edge 605 - Please read the Manual or visit the FAQ page.
Edge 305 - Please read the Manual or visit the FAQ page.
Edge 205 - Please read the Manual or visit the FAQ page.

Can I use my same login information from MotionBased at Garmin Connect?: Yes. You should login to Garmin Connect using your MotionBased username and password, which happens to be your myGarmin account information as well.
I don't see all of my activities from MotionBased. Where are they?: Some of your activities may not have migrated because they were either large files or had some data peculiarities. We will run several phases of our migration script to eventually get all of your activities from MotionBased to Garmin Connect. In some rare cases, we may not be able to migrate your activity to Garmin Connect.
My values at MotionBased and Garmin Connect don't match. What happened?: Garmin Connect was built to better match the data from Garmin devices. As a result we are trying to best match the raw data produced by the device. In some cases we are using a different algorithm where calculations are being made. Even though the values won't match between both sites, the spirit of Garmin Connect is to best match the device.
My Elevation Gain/Loss numbers seem inflated. What happened?: Garmin Connect is using a different methodology to smooth elevation gain/loss compared to MotionBased. As a result, especially for Forerunner devices, the elevation gain/loss numbers will be inflated. We are still working on our smoothing algorithm and intend to run this across all activities at Garmin Connect in the future to more accurately reflect the actual gain/loss.
Where is my historical weather data?: Garmin Connect does not support weather at this time. We plan on introducing this feature at Garmin Connect. When we do, it will run against all past, present, and future activities at Garmin Connect.
Where is the Analyzer at Garmin Connect?: Garmin Connect does not support the Analyzer feature found at MotionBased. We plan on bringing this feature to Garmin Connect soon. When we do, it will be much more robust and customizable.
What MotionBased features are not at Garmin Connect?: The following MotionBased features are not found at Garmin Connect:

Saved Reports
Weather
Analyzer
Dot Racing
Viewports

We intend to bring these features to Garmin Connect but with significant improvements. Hopefully, you'll find some of the unique features at Garmin Connect along with the improved performance and user interface a major improvement over MotionBased.
When will Garmin Connect support the Foretrex and other Garmin outdoor devices?: Garmin Connect will support the Garmin Outdoor product line in the second half of 2009. In the meantime, we recommend that you upload activities from those devices to MotionBased.
I had a premium account at MotionBased. How does that translate at Garmin Connect?: At this time, Garmin Connect does not have a premium service. All of the features at Garmin Connect are free. We plan to introduce a premium service later in 2009. MotionBased customers with a premium account will be grandfathered into the Garmin Connect service for a period of time at no cost.

How are averages calculated in Reports?: The following fields are calculated via arithmetic mean ignoring any activities where the value being reported is null:

Avg Distance
Avg Time
Avg Elevation Gain
Avg Elevation Loss

The following fields are calculated via weighted mean based on time ignoring any activities where the value being reported is null:

Avg Speed
Avg HR
Avg Run Cadence
Avg Bike Cadence
Avg Power

For example, a longer activity based on time will have greater influence on the above values than one shorter in time.
What does the term "Max Avg" mean?: This provides the maximum or best value of all of the average values for a given field in a time period. For example, if you see a Max Avg HR of 165 bpm, that means that one of your activities reported an Avg HR of 165 which is the highest Avg HR value within that time period.
Where is Pace in Reports?: Pace is currently not supported in Reports. We plan to implement pace shortly.

What is RSS?: RSS stands for Really Simple Syndication. It's a standard way for publishers to syndicate content and for users to get updates of content whenever updates are made for a specific topic. Garmin Connect is using RSS to help get the word out for all the great activities in which you and other Garmin users are engaging.
Why should I subscribe to Garmin Connect RSS feeds?: If you maintain your own blog, you can add an RSS widget that updates on your blog whenever you upload a public activity to Garmin Connect. This way all your friends and family can see all the cool runs or rides you've been doing. Just go to the RSS feeds from your Dashboard and add the Garmin Connect RSS feed url to your blog's RSS widget.
How do I get started with RSS feeds?: Choose an RSS feed reader from the many that are out there. Web based feed readers will simply ask that you register to their websites. There are also a variety of downloadable RSS feed applications that you can install on your computer. When ready:

1. Click on the RSS symbol on your Dashboard page.
2. Select the RSS feed reader that you want to use to view the feed updates.
3. Add the Garmin Connect feed url to your feed reader. Your RSS reader will begin to publish updates to you when there's something new to check out on Garmin Connect that fits your interest.

Help

Garmin Connect

Garmin

Served By: olaxpw-gco02-a.garmin.com

Powered by MotionBased

Garmin.com